Remote management for Media Excel HERO products across on-prem, cloud, and hybrid environments for complete visibility and control over all IPTV, MobileTV and VoD Transcoding Services. HERO Management System (HMS) is designed to cooperate closely with all HERO platform products in order to deliver 24/7 availability and superior QoS for both Live and File-based Transcoding Services. HMS is fully customizable and can accommodate simultaneously different failover policies allowing operators, systems integrators and content owners to deploy services organically with minimum operational cost.